Terms and Conditions

Supplier information

The Harlow Town Online Store is administered by the Harlow Town FC Supporters' Club.

General terms

We will endeavour to process all orders in a timely fashion.
Order updates and estimated delivery times will be provided as and when they are available.
If in the unlikely event we are unable to fulfil an order, and a replacement product cannot be provided, a refund will be offered.
Clothing orders are made-to-order, and as such returns cannot be accepted, except in the case of a manufacturing fault.
Made-to-order items can take up to 15 working days for production.
For customised orders, no responsibility can be made for spelling errors.
For security, higher value orders will be posted using a trackable postage service.
For international orders, we are not responsible for any taxes or duties incurred.

Right to cancel

With the exception of made-to-order items, you have the right to cancel the purchase of goods without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation, providing the goods have been returned.

Notices

All notices you send us must be sent to the contact details on this site.
We may give notice to you at either the email or postal address you provide to us when making a purchase.
Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.
In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

Governance

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law
You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
If you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.